Return & Refund Policy

Return, Refund & Cancellation Policy

Effective Date: [June 2, 2026]

At Grizpy3, we strive to provide our customers with high-quality Certified Organic, Sustainable, Eco-Friendly, Recyclable, Non-Toxic and BPA-Free products. As a marketplace platform connecting customers with multiple verified sellers, certain products may be shipped directly by vendors while others may be fulfilled through Grizpy3's warehousing and logistics network.

Please read the following Return, Refund and Cancellation Policy carefully before placing an order.

1. Order Cancellation Policy

Before Shipment

Customers may cancel an order before it has been dispatched.

Upon successful cancellation:

• Full refund will be initiated.

• Refunds will be processed to the original payment method.

• Processing time may vary depending on the payment provider.

After Shipment

Once an order has been shipped, cancellation requests may not be accepted.

Customers may initiate a return request subject to eligibility under this policy.

2. Return Eligibility

Returns may be accepted under the following circumstances:

Eligible Return Reasons

• Wrong product received

• Damaged product received

• Defective product received

• Missing quantity or incomplete order

• Product significantly different from product description

• Expired products received

• Broken or leaking packaging during transit

Return requests must be raised within:

Food & Grocery Products

Within 24 hours of delivery.

Personal Care, Wellness & Home Products

Within 3 days of delivery.

Clothing, Lifestyle & Baby Products

Within 7 days of delivery.

3. Non-Returnable Products

The following products may not be eligible for return:

• Opened food products

• Consumed food products

• Perishable products

• Personal hygiene products after use

• Customized or made-to-order products

• Gift cards

• Downloadable products

• Products damaged due to customer misuse

• Products without original packaging

4. Return Process

Customers may raise a return request through:

• Customer Dashboard

• Order History Section

• Support Ticket System

• Customer Support Team

The following may be requested:

• Order Number

• Product Images

• Packaging Images

• Unboxing Video (recommended)

• Detailed issue description

Grizpy3 reserves the right to verify all return claims before approving a return.

5. Reverse Pickup

Where service is available:

• Reverse pickup will be arranged.

• Customers are requested to keep products securely packed.

In locations where reverse pickup is unavailable:

• Customers may be requested to self-ship the product.

• Reasonable shipping reimbursement may be provided upon approval.

6. Refund Policy

Refunds shall be processed after:

• Successful return pickup; or

• Return inspection and approval; or

• Seller confirmation, where applicable.

Refunds may be issued via:

• Original payment method

• Store credits

• Reward points (during promotional campaigns)

Refund Timelines

UPI Payments:
3–5 Working Days

Credit / Debit Cards:
5–10 Working Days

Net Banking:
5–10 Working Days

Wallet Payments:
3–7 Working Days

Store Credits:
Within 24 Hours

7. Partial Refunds

Partial refunds may be applicable in situations such as:

• Missing accessories

• Damaged packaging but usable product

• Minor product defects accepted by customer

• Quantity shortages

The refund amount shall be determined after review.

8. Multi-Vendor Orders

As Grizpy3 operates as a marketplace platform, a single order may contain products supplied by multiple sellers.

Accordingly:

• Products may arrive in separate shipments.

• Products may have different delivery timelines.

• Returns and refunds may be processed separately for individual items within the same order.

Refund processing for one item shall not affect the processing of other items in the same order.

9. Shipping Timelines

Products Fulfilled By Grizpy3 Warehouse

Estimated dispatch:
24–72 Hours

Estimated delivery:
3–7 Working Days depending on destination.

Products Fulfilled Directly By Vendors

Estimated dispatch:
3–15 Working Days

Estimated delivery:
5–30 Working Days depending on product type, seller location, customization requirements and destination.

The estimated dispatch timeline shall be displayed on each product page.

10. Delayed Deliveries

Delays may occur due to:

• Weather conditions

• Natural disasters

• Public holidays

• Transport disruptions

• Seller-side delays

• Regulatory restrictions

While every effort will be made to deliver within estimated timelines, Grizpy3 shall not be liable for delays beyond reasonable control.

11. Refusal of Returns

Return requests may be rejected if:

• Product has been used

• Product is damaged after delivery

• Original packaging is unavailable

• Return request is raised after permitted period

• Fraudulent claims are suspected

12. Seller Responsibility

Vendors selling through Grizpy3 are responsible for:

• Product authenticity

• Product quality

• Correct descriptions

• Compliance with applicable laws

• Valid certifications and claims

Grizpy3 reserves the right to suspend or remove vendors repeatedly generating customer complaints or returns.

13. Marketplace Limitation

Grizpy3 operates as a marketplace facilitating transactions between customers and verified sellers.

While Grizpy3 actively supports dispute resolution, certain refunds, returns, warranties and product-specific claims may require seller verification and approval as per applicable laws and platform policies.

14. Contact Us

For returns, refunds, cancellations, order-related queries, or general support, please contact us through any of the following channels:

Email: info@grizpy3organic.com

Customer Support: [ XXXXXXXXXX ]

Support Ticket Portal: Available within your Customer Dashboard

Website: www.grizpy3organic.com

By placing an order on Grizpy3, customers acknowledge and agree to the terms of this Return, Refund and Cancellation Policy.