User's Terms and Conditions

GRIZPY3 CUSTOMER TERMS & CONDITIONS

Last Updated: 21st June 2026

Welcome to Grizpy3 ("Platform", "Website", "Marketplace"). By accessing, registering on, or purchasing through www.grizpy3organics.com, you agree to abide by the following Terms & Conditions.

1. Marketplace Platform

Grizpy3 is an online marketplace that connects customers with independent vendors, brands, manufacturers, and sellers offering organic, sustainable, and wellness products.

Grizpy3 acts solely as a facilitator and marketplace platform and is not the manufacturer, producer, or owner of products listed on the Platform.

2. Product Quality, Quantity & Vendor Responsibility

All products available on Grizpy3 are listed and supplied by independent vendors.

The respective vendor shall be solely responsible for:

• Product quality

• Product quantity

• Product safety

• Product packaging

• Product freshness, expiry, and shelf life

• Product authenticity and certifications

Grizpy3 shall not be held liable for any deficiency, defect, shortage, damage, contamination, or quality-related concerns arising from products supplied by vendors.

3. Accuracy of Product Information

Vendors are solely responsible for the accuracy of:

• Product descriptions

• Images

• Ingredients

• Nutritional information

• Certifications

• Lab reports

• Claims, declarations, and representations made regarding products

Any incorrect, misleading, false, or fraudulent declaration shall be the sole responsibility of the respective vendor.

4. Verification of Vendors & Documents

Grizpy3 endeavours to verify vendor credentials, certifications, registrations, and available laboratory reports to the best of its ability and based on documents submitted by vendors.

However, Grizpy3 does not guarantee, warrant, or certify the absolute accuracy, completeness, or validity of such documents and shall not be liable for any misrepresentation made by vendors.

5. Unboxing Video Requirement

Customers must record a complete and uninterrupted unboxing video while opening the package received.

For claims related to:

• Damaged products

• Missing items

• Incorrect products

• Quantity discrepancies

• Packaging issues

customers must email the complete unboxing video to info@grizpy3organics.com within 5 (five) working days from the date of delivery.

Claims submitted without an unboxing video or after the specified timeline may not be entertained.

6. Return & Refund Policy

Products may be returned only under the following circumstances:

• Wrong product delivered

• Product damaged during transit

• Quantity mismatch

• Quality issues

• Product materially differs from the description displayed on the Platform

Return requests based on the following reasons shall not be accepted:

• Change of mind

• Personal preference

• Change in purchase decision

• Product no longer required

7. Food & Consumable Products

Due to hygiene, health, and safety reasons, food products, beverages, consumables, and edible items cannot be returned or exchanged once opened, used, or partially consumed.

Returns for unopened food and consumable products shall be considered only in cases of:

• Damage during transit

• Wrong product delivered

• Manufacturing defect

• Expired products received

subject to verification and approval.

8. Limitation of Liability

Grizpy3's liability, if any, shall be limited solely to facilitating communication between the customer and the vendor for resolution of disputes.

Under no circumstances shall Grizpy3 be liable for indirect, incidental, consequential, punitive, or special damages arising from the purchase or use of products listed on the Platform.

9. Acceptance of Terms

By registering on Grizpy3, placing an order, or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

I hereby agree to the Grizpy3 Customer Terms & Conditions and consent to abide by all policies stated herein.